Transparent contracts and clear specification requirements
Contracts are congruent and regulate the due dates and financial background of the mandate. The description of the mandate, the tasks, the targets, the competences and the organisation are all detailed in the contract. The basis for mandate monitoring, servicing and controlling is also specified.

Project and mandate monitoring and servicing
The monitoring and servicing activities of aim ensure the success of the mandate and thus permit the setting of priorities and the demonstration of action to be taken, according to specification requirements, together with the relevant measures. The following standard instruments are available as a basis for the mandate:

• The report of the aim expert on the days worked is the basis for calculating the fee
• Monthly reports on progress achieved, the future targets and future action requirement
• Regular status discussions between the client and the aim expert
• Additional instruments appropriate to the mandate requirements can be applied